bajea's Privacy Policy
How your personal information is collected, stored, and kept secure — bajea's complete privacy policy is presented here in detail.
bajea is a trusted online casino and betting platform operating for players in Bangladesh. We place the highest importance on the privacy of our users. This policy explains what types of information bajea collects, how it is used, who it may be shared with, and what your rights are.
What Information We Collect
We collect various types of information for the purpose of registration and service delivery on the bajea platform. The information listed below may be collected directly from you or automatically.
Identity Information
Your full name, date of birth, national ID number, and current address are collected at the time of registration. This information is used to verify your identity and for account verification.
Contact Information
Your email address and mobile number are collected. This information is used to communicate about your account, confirm transactions, and send security-related notifications.
Financial Information
Details of the payment methods used for deposits and withdrawals (such as bKash, Nagad, Rocket, Upay, or bank account information) are collected. Full card or account numbers are not stored on our servers.
Technical Information
Your IP address, browser type, device information, operating system, and activity logs on the platform are recorded automatically. This information helps resolve technical issues and ensure security.
Gaming Activity Information
Your bet history, win/loss records, game preferences, and session duration are stored. This information is used to ensure responsible gaming and to improve your experience.
How We Use Your Information
bajea uses collected information only for specific, lawful, and fair purposes. We use your information for the following purposes:
- To create, manage, and verify your account.
- To process deposit and withdrawal transactions and ensure financial security.
- To manage bonuses, promotions, and rewards.
- To provide customer support and resolve your complaints or issues.
- To maintain platform security and prevent fraud.
- To operate responsible gaming programs and provide assistance when needed.
- To fulfill legal obligations and submit required reports to regulatory bodies.
- To improve platform performance and enhance user experience.
- With your consent, to inform you about new products, offers, or updates.
bajea never sells your information to third parties. See the section below regarding information sharing.
Sharing Information with Third Parties
bajea does not sell, rent, or transfer your personal information to third parties in an irrelevant manner. However, information may be shared in the following limited circumstances:
Payment Processors
Information required to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant payment provider. This information is used solely for processing the transaction.
Technology Service Providers
Companies providing the technology infrastructure required to operate the platform (such as cloud servers, cybersecurity) may process information on a limited basis. These providers operate under strict confidentiality agreements.
Legal Obligations
Information required under court orders, lawful requests from law enforcement agencies, or anti-money laundering (AML) regulations may be provided to the relevant authorities.
Business Changes
If bajea goes through a merger, acquisition, or restructuring, user information may be transferred to the relevant party. Users will be notified in advance in such cases.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the bajea website. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for managing login sessions, security verification, and the basic functionality of the platform. They cannot be disabled.
Performance Cookies
These cookies are used to analyze which parts of the platform are used most, how loading speeds perform, and where errors occur.
Preference Cookies
These cookies are used to remember your language preferences, game history, and display settings, making future visits more convenient.
Most browsers have options to control cookies. However, disabling essential cookies will cause some platform features to not work properly.
Data Security Measures
bajea follows the highest industry standards to protect your information. Our security measures include:
- SSL Encryption: All your information is transmitted through encrypted channels, protected against third-party attacks.
- Firewall Protection: Advanced firewall systems are used to prevent unauthorized access.
- Two-Factor Verification: An additional verification layer applies for account logins and large transactions.
- Regular Security Audits: The security of our systems is regularly reviewed and tested.
- Limited Access: Only authorized staff have access to necessary personal information.
- Data Minimization: Only the information needed to provide the service is collected.
While we make every effort, transmitting information over the internet is not completely risk-free. Use a strong password to protect your account and do not share it with anyone.
Data Retention Period
bajea does not retain information beyond the necessary period. The retention periods for different types of information are listed below:
Account Information
Retained for the full period the account is active and, after closure, for the period required by legal obligations.
Financial Transaction Records
Transaction records must be retained for an extended period in accordance with financial regulations. These records remain in place for the legally specified period even after account closure.
Gaming Logs and Activity
Gaming history and session logs are retained for a defined period for the purposes of responsible gaming and dispute resolution.
Communication Records
Records of customer service communications are retained for a limited period for issue resolution and review.
Your Privacy Rights
As a bajea user, you have the following rights over your own information:
Right to Access Information
You have the right to know what information bajea holds about you. Upon request, we will provide a copy of your information.
Right to Correct Information
If any information stored about you is incorrect, you can request that it be corrected. We will correct it as quickly as possible.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
You can request that the use of your information be limited for specific purposes, particularly in the case of marketing communications.
To exercise any of the rights listed above, email [email protected]. We will respond to your request within 30 days.
Protection of Minors
bajea is for individuals aged 21 and over only. We never knowingly collect information from anyone under the age of 21.
- An age verification process is applied at the time of registration.
- If we learn that a minor has created an account, that account and the associated information will be immediately closed and deleted.
- If you believe a minor has gained access to the platform, please contact us.
Changes to the Privacy Policy
bajea may update this privacy policy from time to time. For any significant changes:
- The date of the change will be noted at the top of this page.
- A notification will be sent to the registered email address for significant changes.
- Continued use of the platform after a change will be considered acceptance of the new policy.
- If you do not agree to the revised policy, you may request that your account be closed.
We recommend that you visit this page regularly and keep yourself updated on policy changes.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, contact bajea through the following:
For more information, please also read our Terms and Conditions and Responsible Gaming pages.